Warranty & Returns

We always strive to send products that have been carefully quality-checked and are free from defects. Should you nevertheless experience a problem, our customer service is ready to help you.

Faulty goods

• If you discover a fault or defect in a product, please contact our customer service as soon as possible.

• Please give us as much information as possible about the problem, ideally with documentation in the form of photos or video.

• Once we have received your enquiry, we will assess the claim and offer a remedy, which may be repair, replacement or a refund.

Please note: For a valid claim, we will of course cover the reasonable shipping costs for the return.
As a consumer you have a minimum 2-year legal guarantee under the Consumer Rights Act 2022 and EU consumer law.

Right of withdrawal (Returns)

As a consumer you have a 14-day right of withdrawal, counted from the day you receive the item.

• Before the withdrawal period expires, you must inform us that you wish to exercise your right of withdrawal.

• The item must be returned in substantially the same condition as when you received it. You may handle and test the product to the extent you could in a physical shop.

• Where possible, the item should be returned in its original packaging, as this often affects the value of the item. Missing packaging may lead to a reduction in value, which will be deducted from the refund.

• We arrange the return and pay the return shipping – even when the return is not due to a fault.

Once we have received and approved the returned item, we will refund the purchase price (less any reduction in value) without undue delay and no later than 14 days after receipt.

All returns are handled by us. If you wish to return a product, please write to us and we will send you a return label.

Testing and fitting products

For electronic products and spare parts – including car radios – we recommend that you test the item for functionality and compatibility before final fitting.

• Fitting should only take place once you have made sure that the product works as expected.

• If an item is fitted without prior testing and turns out to be defective, this may affect which consequential costs we can cover.

We always comply with the Consumer Rights Act 2022 and applicable EU consumer law. External fitting costs are not normally covered unless otherwise specifically agreed, or where the law requires it to be reasonable. If you are not satisfied with how a complaint is handled, you can contact the Competition and Consumer Protection Commission (CCPC) or the European Consumer Centre Ireland.

No restocking fee

We do not charge any fee for handling, restocking or processing returned items (restocking fee). You will therefore be refunded the full purchase price of the item for an approved return, apart from any reduction in value.

Limitations

• These terms only apply to products purchased directly from us. If you bought the item through a reseller, please contact them for their warranty and return terms.

• We aim to process all claims and returns quickly and with a focus on customer satisfaction.

B2B sales

Business customers do not have the same rights as consumers.
The seller is not liable for indirect losses – including, but not limited to, working time, operating losses, lost profits or costs of fitting/removal – unless otherwise agreed in writing.